Cross border claims are serious matters. They often involve a lot of money, legal procedures in countries with different laws and regulations and, of course, the claims. Not the kind of subject that makes for entertaining small talk at a party.
Back to newsletter CEDigital
Cross border claims are serious matters. They often involve a lot of money, legal procedures in countries with different laws and regulations and, of course, the claims. Not the kind of subject that makes for entertaining small talk at a party. At the same time, it is about people - and that generally has more appeal. People one can really help, by providing assistance quickly and efficiently at precisely the right time, which, in this case, is when they have a claim abroad.
Caring people, not paper-pushers, help these people. This thought occurred to me a number of times last week, during our annual international conference in Rome. It's a subjective judgement of course - but the conference was a great success. I say this not only because we were 'sold out', with 160 representatives from at least 70 insurance companies in 30 countries attending, but because of the reactions that we got during and after the meeting. As many participants reported, the content of the presentations was excellent, but the conference was also particularly good for networking.
To briefly cover the content: Alberto Broggi, professor of computer engineering at the University of Parma, gave an extremely impressive presentation on the self-driving car in Europe. He showed us that this car is much closer than we ever imagined, and according to behavioral scientist James Anderson, this will make a significant impact on the way we deal with liability issues. What happens, for instance, when the driver falls asleep?
People also attend this sort of conference for networking purposes. In the world of cross-border claims this is mainly about exchanging experiences. For example: ”How strict is French legislation?” or “What do you have to take into account when dealing with personal injury cases in England?”
At CED we are champions of the exchange of knowledge - between insurers from different countries, and between insurers and claims handlers. Many still feel cheated when operating abroad, and international conferences, like ours in Rome, help to remove some of these negative feelings.
You can view the speakers' presentations and photos at our website www.ced-conference.com.
International Business Director, CED