Robin Roest, operational director of CED’s Repair Division, is one of three candidates for the title European Quality Leader 2018. The 'European Quality Leader' is a manager who has excelled and achieved success within his organisation through his leadership and through the change and quality processes he managed to implement together with his team. As the winner of the Dutch Business Improvement Award 2017, he is subsequently been nominated for this European title.
Robin Roest is nominated for successfully establishing a carefully selected network of professional repair and maintenance companies and a highly advanced digital platform, enabling CED to uniquely combine claims handling and direct repair. Robin Roest was the driving force behind the initiative leading to this innovative approach to car body repair by insurers, which is highly appreciated by policyholders.
An innovative customer experience Within this concept, insured parties no longer have to arrange damage repair themselves, but will immediately be offered a solution as soon as the damage is reported. With this, CED is introducing an entirely new customer experience as the insurer provides assistance at the very moment it is needed. As a result, insured parties greatly appreciate the fact that they are offered a solution to their problem on first contact. For insurers, this results in cost savings and enhanced customer satisfaction. Last year, for these efforts, Robin was elected Business Improvement Manager of the Year by the Netherlands Network for Quality Management (NNK).
About the European Organisation for Quality
After a meeting with the French Minister of Innovation, Frédérique Vidal, the title 'European Quality Leader' finally went to [NAME] of [COMPANY]. The European Organisation for Quality, EOQ, is an independently operating non-profit organisation that is committed to effective quality improvements in the broadest sense of the word. The EOQ plays a coordinating and catalysing role in this respect between national quality organisations and networks, such as the NNK. The EOQ has been in existence since 1956 and has more than 70,000 members in 40 countries (national quality organisations and institutes). In addition, 500,000 companies are affiliated to the EOQ and 80,000 experts are registered.