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Claims management

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The moment that your customer submits a claim is the time to prove your value. CED has Connect Claims, the most advanced claims management system in the Netherlands, offering your customer immediate and reassuring clarity.

  • Clarity and certainty for your customers: fast!

  • Full service from report to repair

  • Lower costs, higher customer satisfaction

Today’s customers expect clarity and certainty: fast! That calls for a streamlined process, from answering the first telephone call to payments or damage repairs. With Connect Claims you can immediately let your customers know what they can expect, or when an expert or a repair technician might arrive. The great strength of this approach is that we work digitally when possible and personally when necessary, with the result that turnaround time is more than halved, you achieve a 40% cost saving and a commensurate increase in customer satisfaction. In this way CED simultaneously creates value for you and for your customers.

CED Connect Suite

Behind our full service provision is a world of unparalleled technology: CED Connect Suite. Using this package of business applications, we connect external data with our internal data and we then link our data to your systems, meaning you can always view the progress of work in real time.

Restoring value after earthquake damage

CED is a partner in the Centrum Veilig Wonen, or CVW, an organisation that has been set up to handle claims resulting from earthquakes and to inspect, and if necessary reinforce, homes and other buildings in Groningen. In this way CED aims to contribute to a safer Groningen and make the difference in the lives of its people.


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