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CED publishes 'OK Glass!' - a book on trends and innovations in the world of insurance claims

Will we soon be buying insurance from Google and Facebook? Will there still be accidents when cars are self-driving? Will claims soon be handled automatically and remotely, using drones and Google Glass?

Will we soon be buying insurance from Google and Facebook? Will there still be accidents when cars are self-driving? Will claims soon be handled automatically and remotely, using drones and Google Glass?

These are inescapable questions for players in the claims industry. The claims handling and loss adjustment market is evolving rapidly. Traditional business models are under pressure. CED believes that it must embrace the demand for innovation and evolution - arm in arm with its customers.  

'OK Glass!' is a unique book, written in Dutch, in which the CED Group focuses on the technology-driven trends that are shaking up the insurance industry.

The book also covers CED's Google Glass and drone concepts and projects. CED believes that these new technologies can lead to improved efficiency and customer satisfaction. While the sharing economy and collaborative consumption are examples of significantly disruptive trends: initiatives such as Friendsurance for example - where friends and acquaintances insure each other. The sector should not underestimate these developments - thinking, 'It won't happen in our time'.

'Big data' as the driver of new technologies
Smartphones, tablets, apps, etc. can be used to optimise the quality and speed of claims handling. The fuel for all these technologies is data. Good data enables better risk assessment, alternative prevention measures, tailor made client solutions, etc.  In other words: possession and intelligent use of data adds up to a competitive advantage. For this reason too, it seems likely that companies such as Google and Facebook will claim their places in the insurance market.

It's the consumer's turn
In our enthusiasm to implement technological innovation and introduce new business processes, the insurance sector should not, however, forget what it's actually all about: the customer and his perception of our service. The consumer wants to be freed from the inconvenience of claims processes as soon as possible - and now more than ever.

How have insurers and other involved parties dealt with this need?

'OK Glass!' also answers this question. It is peppered with best practice stories and interviews with CED clients. Our Belgian client, Nationale Suisse, talks about the major efficiency improvement delivered by cooperation with CED on risk acceptance and the all-in claims management of apartment buildings and real estate portfolios.