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Another succesful CED International Conference

On 11 June, about 150 national and international cross-border claim specialists convened for the CED International Conference at the Worldhotel Bel Air in The Hague. Here they discussed the latest trends and developments within their field, while also establishing new contacts. This year's central theme was the protection of road traffic accident victims.

On 11 June, about 150 national and international cross-border claim specialists convened for the CED International Conference at the Worldhotel Bel Air in The Hague. Here they discussed the latest trends and developments within their field, while also establishing new contacts. This year's central theme was the protection of road traffic accident victims.

Making a difference together 
“Together, we can make a difference for victims of road traffic accidents by handling their claims for damages quickly, efficiently and in an engaged manner. With consideration and empathy for the victim,” Hans Coffeng, CEO of CED, said as he opened the conference. Putting the victim first was an aspect that was discussed at length in the presentations that followed.

Cross Border Claims as a black box?
Frits Blees, director at Verenigde Assurantiebedrijven Nederland, was the keynote speaker at the conference. He spoke about the Green Card system in Europe, as well as developments that hinder efficient management of Cross Border Claims, for example political instability and/or poor economic conditions in a number of countries and the higher requirements from Solvency II; all issues that can significantly obstruct the handling of Cross Border Claims.

The United Kingdom's approach to fraud
Only a small percentage of fraudsters are opportunists: people who commit fraud after an accident. Graham Gibson from Allianz explained that the majority of fraudulent claims stem from organised crime; the proportion of Eastern European and Russian criminals in the United Kingdom is increasing noticeably. To counter fraud, they are deploying databases, the Insurance Fraud Register, Insurance Fraud Bureau and the Insurance Fraud Enforcement Department. Specialist counter-fraud teams even work undercover to trace these criminals.

Big Data
CED believes in combining genuine experts and technology. For this reason, IBM Watson’s Sara Ramakers was invited to provide conference delegates an insight into the world of data: how can data analyses assist you in providing better service to your clients and in quickly responding to market expectations as a business? An interesting subject that is on the minds of many businesses at the moment.

New: World CBC Café
By organising this conference, CED seeks to exchange knowledge and promote the strengthening of relationships within the sector. Within that context, we introduced the ‘World CBC Café’ this year. It involves delegates engaging in small discussion groups. “It feels like speed dating; a good way of getting to know one another better. For me, it was a good experience and I established a large number of new contacts,” says one of the participants.

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Review
During the cocktail party after the conference, the mood was overwhelmingly positive: by sharing experiences with a diverse international audience and getting to know one another better, we can progress collectively. Together we can really make a difference in handling cross border claims – and as such the victim's experience.

Presentations online now! 
Were you unable to attend the CED International Conference and would you like to know what was discussed? Head to the CED International Conference website. Here you will find an overview of various presentations and you can read everything at your convenience. Hopefully, we will see you at next year's conference!