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CED is offering a new service in Russia

CED Cross Border Claims (CBC) focuses on opportunities abroad. We also examine the needs of our customers in different countries and explore areas for potential development and innovation, such as in Russia, together with our Russian partner ASAP. Mid-September parties organised a joint conference to present a special service to Russian motor insurers. ‘We, of course, jump at the chance of such a unique opportunity,’ says Dimitry Oosthoek, sales manager at CED CBC.

CED Cross Border Claims (CBC) focuses on opportunities abroad. We also examine the needs of our customers in different countries and explore areas for potential development and innovation, such as in Russia, together with our Russian partner ASAP. Mid-September parties organised a joint conference to present a special service to Russian motor insurers. ‘We, of course, jump at the chance of such a unique opportunity,’ says Dimitry Oosthoek, sales manager at CED CBC.

‘Russian motor insurers can offer this new service to their customers getting involved in an accident while travelling abroad,’ explains Dimitry Oosthoek. ‘The service consists of the so-called Yellow Card. It can be used by the victim to call an emergency number and get connected to a Russian call centre agent of RAMI, the Russian Motor Insurers Bureau or the Russian Groene Kaartbureau. An ASAP accident manager will then arrive at the scene of the accident and CED will subsequently take care of the handling of the (recourse) claim in the country where the accident occurred. Two different varieties or options are available: with or without Casco coverage.’

Innovative ideas
At the conference, insurers expressed a strong interest in this new insurance product. Dimitry Oosthoek: ‘The Russian insurers are open to discoverig new markets and ways to market and sell their products. They are looking for innovative ideas. In addition, they want to have a clear view of the claims handled by a partner and they are looking for a partner they can rely on. ‘We believe that these desires are very well met with this joint proposition of CED and ASAP. Furthermore, it shows that our new service is responding to an existing need.’

Cooperation agreement sealed 
After the conference, CED and ASAP celebrated the conclusion and signing of the cooperation agreement (see photo). ‘In accordance with established Russian traditions, the contract was not just signed, but also provided with various seals,’ says Dimitry Oosthoek.